WorkAlone Active Measures
When Help Is Indicated, Active Measures Kick In
The WorkAlone Protocol has the depth in design to assure someone will be there to help. Having a reasoned set of
expectations and tools will give those helpers the best chance of supporting that work alone worker.
When help is needed, you can depend on focused attention as all realize "fast" is what this is now about.
- The exact information the worker provided, whether it came in as an SMS text message, email or recording of
their voice call is a good starting point. Effective support means getting the information from the horses mouth
instead of after it has been processed and come out the other end.
- The physical location for the help, means maps, GPS, how to get there, who is available and how should they get there.
- Any background or knowledge of the situation, until there is an on site contacts, allows starting safety and
security options. 911 brings ambulance, fire and police to the situation. Chemicals at the location require notification
of those attending. A history of heart attacks could be very important to both the worker and first responders.
- Letting those who are responding do their job, means getting everyone not needed out of the way and
advising others to stay away. Transportation to help others leave, might be required. Advising the next
shift or the next location that worker was going to, are normal activities. The WorkAlone Protocol provides both EGroup
and Reverse 911 tools so that you can contact everyone in the organization, at their current phone number and location, immediately
by sending just one message. They will know what is going on, what is expected of them and their response is a simple reply away.
"Get help to the site - Have options for first contact support - Coordinate others to let help do its job"
Once the situation needs have taken care, remember to finish the work for this event.
(Interestingly, it is similar to the preparation tasks.)
- What ever the cause, there will be a need "to make things right" with all those concerned.
- Documentation from the event and made after the fact, needs to be made quickly available.
Records help; do a better job next time, help for insurance processing, identify contributing factors and responsibilities and document effective coordination.
- Review the contingency plans, of all involved, to confirm the effectiveness in execution and in coordination.